1 (360) 393-8278 info@bbenne.com

Boost Repeat business and referrals

Customer Service Instruction

 

Studies show it’s 7x more expensive to acquire new customers than it is to keep the ones you already have.  We’ll help you “WOW” your customers to keep them coming back for more.

Basic Customer Service Course

Learn the fundamentals of good customer service.

Advanced Customer Service Course

Improve your “WOW” factor with outstanding service.

Leadership and Development

Transform your managers into leaders.

2 or 4-Hour Sessions

Basic Customer Service Course

  1. Fundamentals of Good Customer Service
    • Understanding the Effect of Observation and Interaction
    • Using Perosnality to Create Customer Impact
    • Use of a Smile and Eye Contact
    • Communication (Y Factor)
  2. Exercises adn Use of Skills
    • Students Will Demonstrate Current Skills
    • Development of New Skills
    • Roleplay with Classmates

2 or 4-Hour Sessions

Advanced Customer Service Course

  1. Development of Outstanding Customer Service Skills
    • The WOW Factor!
    • How to Deal With the Grumpy Customer
    • Cause and Effect Factor
    • How to Communicate
    • Building My Busines Through Customer Service
  2. Exercises and Use of Skills
    • Review Exercises From Basic Course
    • Roleplay With Hard-to-Deal-With-Customers
    • Roleplay Communication Exercises

4-Hour Sessions | 12 Hours Full Course

Leadership and Development

  1. Development of a Leader
    • How to Be a Good Follower
    • What to Listen For
    • When to Speak
    • Who is Important?
    • Why be Detailed Oriented
  2. Leadership Skills Exercises
    • Be the Follower
    • Be the Leader
    • Train the Follower
    • Be Trained by The Follower
  3. Training the Trainer
    • Training Skills and Development
    • Training Styles and Teaching Techniques

 

Ready to get started? Get In Touch

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2205 H ST. #1
1 (360) 393-8278
INFO@BBENNE.COM